The Experience

What is the cost of the ride? 

In addition to the tour costs you will need to arrange flights to and from Christchurch. To register you can either pay in full or choose the 3 month payment plan.

To participate, it is a requirement to raise NZD$5,000

Cancellation Policy:

Cancellation greater than 3 months out from the ride: $500 + any costs already paid 

Cancellation 3 months out: 50% of total registration fee 

Cancellation 2 months out: 75% of total registration fee

Cancellation 1 month out: 100% of total registration fee

Do you have payment plans for the tour costs?

Yes. You can choose to pay in full or set up a monthly payment plan according to the schedule set out in checkout.

Is the rider registration deposit tax deductible?

No, the rider registration deposit and balance payment fees are not tax deductible as they are a payment for service.

Will the event go ahead in 2022 given current Covid19 restrictions?

Yes. The event will continue to proceed provided government restrictions around travel allow overseas travel without quarantine periods at either end of the experience. In the event that the ride is postponed, we will transfer any monies paid to a future ride. In the event that the ride is cancelled, you will receive a full refund of any monies paid.

When will I get my riding kit?

Your riding kit will be ordered three months prior to the ride and this will be distributed along with any additional paid kit the night before we ride out.

What if my riding kit doesn't fit?

We will provide you with the sizing chart and leave the order until the latest date possible so that you can be as accurate with your measurements as possible. If you are unsure, please go up a size, as there are no refunds or exchanges if your kit does not fit. They are personalised with your name so once you have placed your order, that is your final selection.

What kind of bike will I be riding?

Specialized Roll- Elite or equivalent. These are excellent lightweight, cross-terrain touring bikes with great flexibility.

Can I bring my own bike seats and pedals?

Yes, riders can bring their own bike seats and pedals

Can I bring my own bike?

No. For all of our Thailand experiences we use the bikes provided by our tour provider. This ensures an inclusive experience and that you are fully supported with mechanics.

I am worried about the distance, can I make it?

At Hands, we pride ourselves on our ride experiences being inclusive. We start as a team and finish as a team. There will be faster riders and slower riders but the important thing is that we start and finish together. Support crew will be on the road to provide assistance at both the front and the back to keep the group together. If you do need to rest or sit a leg out, there are support vehicles with amazing drivers who are more than happy to have some company in the car.

Can I bring partners / supporters to follow the team on the bike ride journey?

The ride is fully supported by our tour guides, so there is not a lot of room for extra people to ride along. There is limited accommodation along the way and we don’t want to be rejecting riders in place for supporters. You can invite your supporters to the end of the ride where they can watch you ride in and join in the celebrations. Email to chat about the options.

Is travel insurance compulsory? Do you have a recommended travel insurance company?

Travel insurance is compulsory for all Riders. Below are some recommended travel insurance providers. Be sure to check your Health Insurance provider as many offer travel insurance.


Is Fundraising Compulsory?

Yes. By fundraising a minimum of NZD$5,000 for your ride experience, you provide 350 children in our care with access to basic necessities, healthcare and education. Importantly, you are providing them with a life of choice. 

What is the best way to start my fundraising?

Getting started can be a bit daunting at first; we always say the first $1,000 is the hardest and then it gets easier. Below are our top 3 tips to get your fundraising dial off zero: 

  1. Your online fundraising page is the most simple and effective way to kick start your fundraising. Update your page with your profile image, a story about why you are fundraising and share directly from your page to kick start those dollars coming in. 
  2. Make a personal donation to your fundraising page. This can help set the tone for your supporters and show your commitment to your experience.  
  3. Download our fundraising guide that includes tips and tricks for planning events, auctions and raffles to help you raise your funds. 

If you need support please reach out to the team at

Where can I find resources to help me share the story with my network or at my fundraising event?

We have a dedicated page with fundraising tips and useful resources to help you in the lead up to your experience with us.

Click here to view the resources page.

How do child sponsorship credits works?

If you are sponsoring one of our kids, 100% of funds paid towards your child sponsorship can be credited to your fundraising total.  If you sign up now and pay the full $1200 for the year then you can have the full amount as a credit. If you signed up for a monthly $100 payment then you would be eligible for the amount paid up till the credit.

Are there any Hands run initiatives that support my fundraising?

Yes. There are currently two ways that you can earn fundraising credits for your ride:

  1. Hands annual raffle. We hold a raffle each year that gives away a major prize valued at approximately $10,000. You can leverage this raffle for your fundraising by sharing your unique link and inviting people to purchase online or selling physical tickets at your workplace or event that you are hosting. Please email to request raffle tickets and a unique link. 
  2. Future of Leadership Tickets. Every year Hands runs a leadership conference called Future of Leadership. If you sell 8 or more tickets to the event, you can earn $50 per ticket towards your fundraising. Sell 8 tickets, that’s $400.

 Where do I deposit any cash that I receive from the raffle? 

Please deposit raffle monies into the account below

Bank: CBA
BSB number: 062-229
Account number:10134642
Account name:HATW Pty Ltd

Email and the completed reconciliation sheet and proof of deposit so that we can allocate this to your fundraising total

For every ticket you sell, 90% will be credited to your fundraising total

Please return all Hands Raffle Tickets (sold and unsold) and other unsold merchandise in original condition at least 3 weeks prior to the draw date to NARTA, Suite 1.1, 19 Harris Street, Pyrmont NSW 2009. Please include your contact details.